Disruption

Travel plans can change without warning. Flights get delayed. Weather interrupts schedules. Airlines cancel routes. Luggage gets misplaced. A smooth trip can become stressful within minutes. Our Disruption Support service is designed to help you navigate these unexpected interruptions so you have guidance and assistance every step of the way, whether you're flying to Kathmandu or trekking through the Himalayas.

What Disruption Support Covers

As your booking agent, we act on your behalf when things go wrong. We don't underwrite your trip — the airline, tour operator, or your travel insurer does — but we make sure you're never left figuring it out alone.

1. Flight Delays

If your flight is delayed, our team will:

• Contact the airline on your behalf to confirm the reason and expected departure
• Advise you on the airline's own policy for meals, refreshments, or accommodation during long delays
• Help you rearrange onward transport or connections affected by the delay
• Guide you through any compensation claim the airline offers, where applicable

You won't be left chasing the airline on your own.

2. Flight Cancellations

If your flight is cancelled by the airline, we help you with:

• Rebooking on the next available flight, subject to the airline's fare rules
• Exploring alternative routes and stopovers to Kathmandu
• Understanding what compensation or refund the airline owes you under its own conditions
• Liaising with the airline directly so you don't have to

Airline schedules can change without notice, but you won't be managing the disruption solo.

3. Missed Connections

When a delay causes you to miss a connecting flight, we support you with:

• Rebooking assistance with the airline or alliance partner
• Advice on the airline's duty-of-care obligations for the missed connection
• Help arranging an overnight stay if the airline doesn't provide one directly
• Coordinating new connection arrangements to keep your itinerary on track

This keeps a stressful situation manageable while you're still travelling.

4. Lost or Delayed Baggage

If your baggage is delayed or misplaced, we help you with:

• Reporting the loss to the airline's baggage desk and getting a reference number
• Tracking your baggage claim through to resolution
• Understanding what the airline (or your travel insurance) will cover for essential items
• Keeping you updated as the airline provides status updates

Keep all receipts and reports — they're required for any claim.

5. Travel Interruptions

If your trip is cut short due to an emergency, we help you manage:

• Rebooking unused hotel nights where possible
• Adjusting remaining tour or trek days with our Kathmandu office
• Arranging alternative transport
• Coordinating emergency travel arrangements with local, on-ground support in Nepal

This is where a valid travel insurance policy matters most — we strongly recommend comprehensive cover for every trip, especially treks in remote areas.

6. Weather-Related Disruptions

Mountain weather is unpredictable, and flights to destinations like Lukla are especially weather-sensitive. When conditions affect your travel plans, we assist with:

• Rebooking support with the airline
• Advice on the airline's or operator's weather-disruption policy
• Guidance on safe alternative travel options

Weather-related delays and cancellations are common on Nepal's domestic routes — our team knows the patterns and helps you plan around them.

7. Airport and Airline Strikes

Labour strikes can cause sudden delays and cancellations. We help you get on alternative flights and understand what compensation the airline offers under its own strike policy.

How Disruption Support Works

The process is simple.

Step 1: Book With Us

Every flight, tour, or trek booked through Everest Travels & Tours comes with our ongoing support as your agent.

Step 2: Add Travel Insurance

We strongly recommend comprehensive travel insurance covering medical emergencies, cancellations, delays, and baggage loss — our consultants can point you to suitable options at the time of booking.

Step 3: Report Any Disruption

If your travel is affected, contact our 24/7 support team with your booking reference.

Step 4: Get Assistance

Our team will guide you through rebooking, refunds, or insurance claims — liaising with the airline or supplier on your behalf wherever we can.

Why You Should Rely on Our Support

• IATA-trained consultants who know airline policies and processes
• A Kathmandu office for on-ground support if disruption happens in Nepal
• 24/7 availability when you need help mid-trip
• Honest guidance on what the airline, operator, or your insurer will actually cover
• One point of contact instead of navigating disruptions alone

Travel is unpredictable. Our support — paired with the right travel insurance — gives you confidence throughout your journey.

Who Should Add Travel Insurance

It's especially important for:

• International travellers heading to Nepal, Tibet, Bhutan, or India
• Trekkers on remote routes such as Everest Base Camp, Manaslu, or Mustang
• Families with kids
• Travellers on connecting flights via Singapore, Kuala Lumpur, Bangkok, Hong Kong, or Delhi
• Group, corporate, or charter travellers
• Anyone travelling during peak season (Dashain, Tihar) or unpredictable mountain weather

Final Advice

Travel disruptions can happen at any time. Book with Everest Travels & Tours for IATA-trained support before, during, and after your trip, and add comprehensive travel insurance to protect yourself financially against delays, cancellations, missed connections, and baggage issues. Speak to our team on 02 8094 8024 or sales@everesttravel.com.au to get set up before you fly.